New Patient?

We accept all major insurance except for Medicaid. Contact our team if you have additional questions regarding insurance coverage.

Engaging in any kind of therapy is an important decision. Give yourself time to complete important paperwork prior to your visit with a clinician. This information is essential to providing you the most comprehensive assessments and care.

Our Late Cancel policy requires a full 24-hours notice of cancellation prior to your scheduled appointment. We take patient care seriously. Our team does not double book appointments, we do not ask clients to justify or provide verification for missing appointments. We respectfully reserve time exclusively for you, and if you have to cancel late for any reason or don’t come, we cannot offer that time to another person. For these reasons there is no exception to this policy except for imminently severe weather conditions; and, in an effort to reduce risk of transmissions during the Covid-19 pandemic we are making exceptions when there are current Covid-19 related signs and symptoms.

All patients are required to sign a copy of our policy and procedure document.

The first appointment in our practice is for parents/guardians only. (However if you are bringing a child or adolescent under 18 years old for MEDICATION CONSULTATION and management, the child AND the legal guardian(s) must come to the first appointment.) This is in order to gather as much information as possible about what might be prompting the need for treatment in an honest and forthright manner. This will include inquiring about adult issues and family history that may be influencing some of the presenting concerns for the child/adolescent.
There is an expectation that even if the child is identified as the patient, there will be parent/guardian involvement in the treatment process. Parent/guardian may be guided in ways to interact and relate more effectively as a way to influence behavior change, and may be included in the treatment plan to assist a child/teen with symptom reduction using skills learned in therapy.

When working with a couple, the ‘couple’ is the patient. Your therapist cannot see or communicate with either person privately and potentially become the gatekeeper of secrets or private information. Meeting with one person, without the other present, can result in a lack of trust in the therapeutic relationship and a belief that the therapist may be biased. One of the most important parts of couples therapy is to help couples share information with each other that is difficult to put into words.

If you have concerns about someone don’t assume it is a “phase” – let them know that many treatment options are available. It is important that they have your support and encouragement.

The sooner a mental health or substance use disorder is identified and effectively treated, the greater the likelihood that an improved quality of life can be established and maintained.

Someone does NOT have to want help or “hit bottom” in order for treatment to be effective. Loving, assertive and well-orchestrated efforts of family and trusted friends are the best influence on someone agreeing to seek help. Be sure to seek the services of a therapist who is well-versed in motivational enhancement strategies to engage your friend or loved one in the treatment process.

The information you share is confidential. There are a few exceptions to confidentiality and these include information that indicates suspicion of child, disabled adult, or elder adult abuse, immediate threat of suicidality or homicidality, or Court Order from a judge.

Behavioral Healthcare Associates, LLC