Patient Survey 2019

Results from our anonymous patient survey conducted in April/May 2019 show that clients rate BHA services as valuable to themselves and their families. See the results and voluntary client feedback below.

Client Feedback

* Feedback samples presented as written, when asked what the client likes best about BHA overall.

Close to home – had good referral from current patient.

Friendly office staff – love them – warm and welcoming.

It feels like a safe place.

Helping me find effective ways to meet my goals.

The practice is great – thank you guys.

The feeling of someone listening.

Staff is caring and I get the help I need.

We are making progress.

Always feel comfortable here.

Willingness to incorporate patient concerns into treatment plans.

Easy access and availability – very candid.

A comfortable office setting…the ease of making appointments.

Warm and friendly people, warm atmosphere.

I feel listened to…I feel like this is helping.

I feel so much better.

Friendly staff – everyone that my family has dealt with has been helpful and caring and always on time.

Friendliness and compassion.

Very nice and personable, professional service.

Overall Results

4.78
Seen at your scheduled appointment time

4.9
Staff Listens to you

4.83
Staff works with you on achieving treatment goals

4.94
Office Staff are friendly and helpful

4.96
Checks me in/out in a reasonable time

4.96
Office Cleanliness

4.85
Ease in finding the office

4.96
Keeping my personal information private

4.8
Likelihood of referring family or friends

4.84
Services are effective and assist in reaching goals

4.92
Services are delivered efficiently

* total number of participants: 157, scores measured on a scale of 1-5